Senior Customer Support Specialist at Evan Alexander Grooming | Remote
Join Evan Alexander Grooming as a Senior Customer Support Specialist and work remotely from anywhere. In this contract role, you'll provide top-tier support to customers, handling complex issues with ease, and utilizing Zendesk or similar platforms.
Evan Alexander Grooming is searching for a skilled and experienced Senior Customer Support Specialist to join their team remotely. This position is ideal for individuals who have a passion for grooming or beauty products and are committed to enhancing the customer experience. As a Senior Customer Support Specialist, you will be responsible for managing complex customer issues, utilizing CRM platforms like Zendesk, and providing exceptional service. This is a contract role with competitive pay, allowing you to work from anywhere.
Job Overview:
- Job Role: Senior Customer Support Specialist
- Job Type: Contract
- Category: Administration & Office Support
- Location: Remote (Work from Anywhere)
- Experience: 3-5 years in customer support, ideally in grooming, beauty, or personal care industries
- Salary: $500 – $900 per month
- Work Hours: 9 AM – 5 PM EST, Tuesday – Saturday
- Deadline: Open until filled
Key Responsibilities:
- Provide outstanding customer support, handling complex and escalated issues with efficiency.
- Utilize Zendesk or similar CRM platforms to track and resolve customer inquiries.
- Communicate effectively through various channels, ensuring a customer-centric approach.
- Acquire in-depth knowledge of grooming and beauty products to assist customers effectively.
- Multi-task in a fast-paced remote environment while maintaining a high level of service.
Qualifications:
- 3-5 years of experience in customer support, preferably within the grooming, beauty, or personal care industries.
- Exceptional problem-solving abilities and the capacity to handle complex customer issues.
- Strong verbal and written communication skills.
- Familiarity with CRM tools like Zendesk, with a willingness to learn new systems quickly.
- A passion for grooming and beauty products with a keen interest in learning product details.
- Ability to manage multiple tasks effectively in a remote setting.
- A genuine commitment to improving customer satisfaction.
How to Apply:
To apply, please send your CV, along with your salary expectations, to Jobs@EvanAlexanderGrooming.com.
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