IT Desktop Support Analyst at Sahara Group | How To Apply

Sahara Group, a prominent international conglomerate in energy and infrastructure, is seeking an IT Desktop Support Analyst to join our team in Lagos. With over three decades of operation across 38 countries, we pride ourselves on breaking ground in the global business landscape, driven by the strength and talent of our diverse workforce.

Job Overview

• Job Role: IT Desktop Support Analyst
• Job Type: Full-time
• Category: IT
• Location: Lagos
• Education: Bachelor’s degree in Computer Science/Engineering or related field
• Experience: 1-3 years of relevant experience in technology support
• Salary: Competitive salary (to be discussed during the interview)
• Total Vacancies: 1
• Deadline: October 6, 2024

Key Responsibilities

• Provide first-level technology support and escalate issues to Tier 2 and 3 support as necessary.
• Monitor and evaluate data network infrastructure, including switches, routers, and other network devices, implementing changes to enhance performance.
• Oversee the voice network infrastructure, managing IP PBX, IP phones, and VoIP gateways, and make necessary adjustments for optimal operation.
• Collaborate with third-party service providers to ensure seamless service delivery.
• Generate periodic reports on IT support operations and initiatives.
• Educate end users on technology best practices and assist in IT project implementations.
• Update cash fueling data for analytical purposes.

Requirements

• Bachelor’s degree in Computer Science/Engineering or a related discipline.
• 1-3 years of qualitative experience in technology deployment or support roles.
• Relevant certifications are advantageous.
• Strong understanding of Windows 2008 Server operating systems and network infrastructure (Active Directory, Group Policy, DHCP, DNS, File Services).
• Proficient in hardware and software troubleshooting.
• Familiarity with Windows-based applications and their interaction with the operating system environment.
• Skills in setting up and managing switches and routers effectively.
• Excellent report-writing capabilities.
• Strong communication and interpersonal skills, with the ability to work remotely.
• Solid understanding of IT processes and very good problem-solving abilities, often under various constraints.

Working Relationships

• IT Department
• Internet Service Providers
• Vendors
• All Departments

How to Apply

If you meet the qualifications and are interested in this opportunity, please click the "Apply" button below.